maison mutt policies

Policies...A few things you should know:

By placing an order you have agreed to our policies.

Comment on Color: Please note product description before purchasing your items. All photos of Maison Mutt™ products are as accurate to the color of the products as possible. However, the monitor you view these items on may vary from the true color to some slight degree. Although it would be rare to notice a discrepancy we feel it worth the mention.

Payments: Payments are accepted via PayPal. Don't have a PayPal account? You don't need one...If you would like to use your credit card or debit card, just select PayPal as your payment method, then find the option to pay by credit or debit card, no account needed.

Shipping: Most items ship within 48 business hours via USPS Parcel Post. Insurance & delivery confirmation are included in shipping cost. If you want it shipped via USPS Priority...drop me an email and I will calculate the cost and contact you with further instructions. Be aware that items are shipped to the shipping address provided and not to the PayPal address. Be sure to note if you want your order sent to a different address. Custom orders can take up to 72 hours to create and ship.

Sales Tax: No, not a fun topic but you should know that there are certain states (you know who you are) that want little old me to collect their sale tax for them. Hurray, extra paperwork. If you live in one of these wonderful states...your sales tax will be calculated and added after you complete your billing address.

Returns/Exchanges:

Jackets: Due to the nature of the pet...Returns aren't possible BUT we will offer a FREE size exchange on REGULAR priced merchandise. One (1) sizing exchange is allowed per item. Seasonal, limited edition, and sale items are FINAL sales (no exchange/return). Keep in mind: many of Maison Mutts outfits are limited editions so in some cases an exchange is not possible as the material is no longer available.
Measure, measure, measure it's so very important!

Bedding: Due to strict health regulations returns cannot be accepted on bedding.

If you encounter a problem with your jacket purchase, please email: bijoux@maisonmutt.com for exchange authorization. Qualified exchanges will be considered up to 5 days after delivery. Items sent for exchange must be in original condition (unworn except for initial try-on, unwashed, sent back in their original packaging with hang tag attached and resalable). Exchanges are made only once the item has been received, inspected & approved. Please remember shipping fees are not reimbursed. No COD exchanges will be accepted.

Sizing: See Jacket Tailoring on navigation bar

Safety: Apparel/Charms...

Pets should always be properly supervised when wearing clothing/charms. Please, never leave your pet unattended while in apparel, and make sure not to leave apparel in a place where it may be ingested. It is the pet owner's sole responsibility to use Maison Mutts™ products responsibly and safely.

Bedding...

Fabric isn’t indestructible. If your dog can chew (and enjoy) a rawhide bone, they can certainly carve through fabric. If you have a pet that likes to chew… be sure they are properly supervised and make sure not to leave bedding in a place where it may be ingested. It is the pet owner's sole responsibility to use Maison Mutts™ products responsibly and safely.